You’ve got your first customers - well done! How are you going providing good service to your existing customers, while you keep building new business? Learn how to provide the best service you can with the resources you have, while still finding opportunities and growing your B2B sales.

Course curriculum

    1. Course Overview

      FREE PREVIEW

    2. Customer Success Overview

      FREE PREVIEW

    3. What is Customer Success?

    4. Pop Quiz: Customer Success

    5. Customer Segmentation

    6. Using the Tools: Segmentation

    7. Pop Quiz: Segmentation

    8. Customer Lifecycle

    9. Using the Tools: Customer Lifecycle

    10. Onboarding

    11. Using the Tools: Onboarding

    12. Ongoing Proactive Engagement

    13. Pop Quiz: Proactive Engagement

    14. Using the Tools: Ongoing Contact Plan

    15. Health Checks

    16. Pop Quiz: Health Checks

    17. Using the Tools: Health Checks

    18. Automation

    19. Identifying Opportunities

About this course

  • $195.00
  • 19 lessons
  • 1.5 hours of video content

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Build business with your existing customers